Complaint Procedure

To file a complaint or bring up a concern, please send an email over to the relevant salon in which your treatment was carried out. We ask that you only contact the specific salon where you had your treatment.

Once you have sent the email please allow up to 48 hours for someone to respond. The therapist who carried out your treatment will either phone or email you back and if a satisfactory resolution has not been agreed upon, the manager will then be in contact with you.

When sending over an email please include as many pictures as possible so that we can see the full extent of the issue/query. Please do not contact us by phone as no complaints or concerns will be dealt with over the phone.

Contact information:

Colchester Town
Email – brown-white@live.co.uk
Manager – Charlie

Chelmsford
Email – brown-whitechelmsford@outlook.com
Manager – Charlie

Lexden
Email – brown-whitelexden@outlook.com
Manager – Justine

Milton Keynes
Email – brownandwhitemk@yahoo.com
Tel – 01908 564985
Manager – Kelly

Dunmow
Email – brown-whitedunmow@outlook.com
Tel – 01371 873513
Manager – Rachel